Cancellations We accept cancellations prior to product shipment or production. If the order is cancelled, you will receive a full refund. We cannot cancel an order if the product has already shipped. Return (if applicable)
We accept product returns. Customers have the right to request a return within 14 days of receipt of the product.
To be eligible for return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. In order to complete your return, we need a receipt or proof of purchase. Please do not send your purchases back to the manufacturer.
There are no restocking fees charged to consumers for returned products.
Once your refund (if applicable) has been received and your return has been reviewed, we will email you a receipt notice. We will also notify you to approve or deny your refund. If you are approved, your refund will be processed and a credit limit will be automatically applied to your credit card or original payment method within a certain number of days. Delayed or lost refunds (if applicable) If you have not received your refund, please double check your bank account first. Then contact your credit card company and it may take some time for your refund to be officially released. Next contact your bank. It usually takes some processing time before a refund is issued. If you've done all of this and still haven't received your refund, please contact us as follows
Please contact our Customer Service at Customerservice@utebehi.shop for a return address.